Return Policy

At Biopex, customer satisfaction is a top priority. We strive to ensure our medical and laboratory equipment meets your expectations. This Return Policy explains our process for returns, exchanges, and refunds in a transparent and customer-focused manner.

Eligibility for Returns

Items are eligible for return within 14 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase. For hygiene and safety reasons, certain products—such as items used on the body, opened sterile products, and custom-ordered or temperature-sensitive equipment—are non-returnable unless defective.

Return Process

To initiate a return, please contact our support team with your order details. After approval, return the unused product in its original packaging with all accessories. Customers are responsible for return shipping unless the item is defective or sent in error. Approved returns will be inspected before a refund or exchange is processed.

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Refunds & Exchanges

After successful inspection, refunds are issued to the original payment method within 7-10 business days. Exchanges for defective items will be processed promptly. Shipping and handling fees are non-refundable unless the return is due to our error.

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Warranty Coverage

Biopex stands behind the quality and reliability of its medical and laboratory equipment. All products are warranted against defects in materials and workmanship for a period of 12 months from the date of purchase, unless stated otherwise in sales documentation. Warranty coverage includes the repair or replacement of defective parts with no charge for labor or replacement, provided the product has been used under normal conditions and as per instructions

Exclusions & Conditions

Warranty does not apply to consumables, parts subject to normal wear and tear, or damage resulting from misuse, unauthorized repairs, accidents, or improper installation. Modifying or disassembling products without written approval will void the warranty. Repairs requested outside the warranty period, or those falling under excluded circumstances, may be subject to standard service charges.

Repairs & Service Requests

For warranty service or repairs, please contact Biopex customer support with your product details and proof of purchase. Upon verification, Biopex will provide instructions for authorized return or facilitate onsite inspection. Repairs are carried out by certified technicians; replacement parts may be substituted with similar or upgraded items. For out-of-warranty repairs, customers will be informed of costs prior to service commencement.